For Families
You're Part of the Team
We believe the families of our residents aren't visitors — they're partners. Every tool, every update, every conversation is designed to keep you close, informed, and confident.
We believe the families of our residents aren't visitors — they're partners. Every tool, every update, every conversation is designed to keep you close, informed, and confident.
When a loved one moves to Northgate Plus, your family is assigned a dedicated Family Engagement Manager — a single point of contact who knows your loved one, knows your family, and is always available for questions, updates, or concerns.
Monthly care conferences, weekly activity updates, and real-time notes in our Family Portal mean you're never left wondering. Distance is no barrier to being involved.
We also welcome and encourage in-person visits at any time. Our open-door policy reflects our belief that family presence is part of the care we provide.
The Northgate Plus Family Portal is a private, secure digital platform that gives families 24/7 access to their loved one's care updates, activity participation, meal logs, and wellness notes.
Receive push notifications for important health updates, communicate directly with the care team via secure messaging, and access billing and documentation — all from your phone or computer.
Over 94% of our families use the Portal regularly and report it as a major source of peace of mind. Access is provided free of charge to all family members upon admission.
Moving a loved one into care is a significant decision. We've made the process as clear and supportive as possible.
A free, no-obligation conversation with your Family Engagement Manager to discuss needs, timeline, and which care level is the right fit.
Our clinical team conducts a comprehensive assessment of medical, cognitive, and social needs to build a tailored care plan before move-in day.
A dedicated welcome coordinator helps your loved one personalize their space, meet neighbors, and ease into the rhythm of community life.
"Priya Mehta — our Family Engagement Manager — has been incredible. She called us before we even thought to reach out. We always know exactly what's happening with Dad."
"The Family Portal changed everything. I live in Seattle, so I can't visit often, but I check the portal every morning with my coffee. It's like being there."
"When Mom had a health scare, the team called us within minutes. The communication was calm, clear, and thorough. We never felt left in the dark for a second."
"The monthly care conference was something I dreaded at first, but it's genuinely one of the best meetings I have each month. The team is so thoughtful and prepared."
Answers to the questions families ask most when considering Northgate Plus.
A step-by-step guide to everything you'll need to prepare for move-in day, from medical records to room personalization.
Request a Copy →An overview of payment options, long-term care insurance claims, and Veterans' benefits available at Northgate Plus.
Request a Copy →A compassionate resource for families navigating memory care decisions, written with our clinical team.
Request a Copy →How to access and get the most out of the Northgate Plus Family Portal, including notification settings and secure messaging.
Request a Copy →Our Family Engagement team is available 7 days a week to answer questions and schedule your first visit.
Contact Our Family Team