What are your visiting hours? +
Our visiting hours are 9:00 a.m. to 6:00 p.m. daily. We strongly encourage family visits and believe regular connection is essential to resident wellbeing. Extended visits or evening visits for special occasions can be arranged in advance — simply speak with our social services team. There is no limit on the number of visitors a resident may receive.
How much does care cost? +
Costs vary based on the level of care required, room type, and specific services included in a resident's care plan. Our care advisors provide a full, transparent fee schedule at your first visit. We accept Medicare, Medicaid (for qualifying residents), long-term care insurance, and private pay. We are happy to help families navigate benefits and funding options.
Can residents bring their own furniture? +
Absolutely — and we warmly encourage it. Personal belongings, photographs, favourite furniture pieces, and meaningful objects make a room feel like home, not an institution. We work with families before move-in to plan the room layout and ensure everything arrives safely. Small pets are also welcome, subject to an initial assessment.
How do you handle medical emergencies? +
We have registered nurses on duty around the clock and a clear emergency protocol in place. In the event of a medical emergency, our clinical team responds immediately, emergency services are called as needed, and designated family contacts are notified promptly. We maintain a detailed emergency contact list and advance directive information for every resident.
Is there a waiting list? +
We do occasionally have a waiting list for certain care levels and room types, particularly for our memory care neighbourhood. We recommend contacting us as early as possible to discuss your timeframe. In some cases, a respite care stay is an excellent bridge while waiting for a permanent space to become available.
Can my loved one try a short stay first? +
Yes — our respite care programme allows short-term stays from as few as three days. Many families find a respite stay is the ideal way to experience Sunrise Classic before committing to long-term care. Respite residents receive full access to all community amenities, dining, activities, and care services during their stay.
How do I stay informed about my loved one's care? +
We communicate proactively and transparently. You'll receive immediate notification of any significant changes in health or wellbeing. Our family portal gives you real-time access to daily logs, care notes, and activity updates. Your loved one's primary care team is available to speak by phone at any time, and we conduct formal care plan reviews at least quarterly — or whenever circumstances change.
