Contact Us

We'd Love to Hear From You

Whether you're ready to book a tour or just have a question — drop us a message, call, or simply walk in. Our door is always open.

Send Us a Message

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Thank You!

Your message has been received. A member of our team — most likely Lucia Torres — will be in touch within one business day. We look forward to speaking with you.

Lucia Torres

Lucia Torres

Family Care Coordinator

Lucia is your first point of contact for any enquiry. Bilingual English/Spanish. Replies within one business day.

Contact Information

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Our Address

1540 S. Congress Avenue
Austin, TX 78704

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Phone

(512) 555-0723

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Email

hello@fernleaplus.com

Opening Hours

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Reception

Open 24 hours, 7 days a week

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Tours

Monday–Friday 9am–5pm
Saturday 10am–3pm

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Family Visits

Welcome at any time — no appointment needed

Getting Here

Finding Fernlea Plus

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By Car

We're on S. Congress Avenue, 0.8 miles south of the river. Free parking is available in our dedicated lot, with accessible bays close to the entrance. Look for the teal Fernlea Plus sign.

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By Bus

Capital Metro routes 1 and 801 (MetroRapid) stop on S. Congress Avenue within a short walk. The MetroRail Red Line runs to Union Station, from which Route 1 connects directly to our door.

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From the Airport

Austin–Bergstrom International Airport is approximately 12 miles away. Rideshare takes around 20 minutes outside peak hours. We recommend Uber or Lyft, or ask our reception team about arranged transport.