You Are Partners, Not Visitors

Heritage House operates an open-door visiting policy with no set visiting hours. Families and friends are welcome to visit at any time, seven days a week, including holidays. We ask only that you be mindful of residents' personal care times in the morning and of those who may be sleeping. Our staff will always guide you sensitively.

Our fees vary depending on the level of care required and the room type chosen. We are transparent about all costs from the first conversation. We accept private funding, long-term care insurance, and Veterans benefits. Our Social Worker can help you navigate financial options and connect you with independent financial advisors who specialise in elder care funding.

Absolutely — and we actively encourage it. Familiar furniture, photographs, ornaments, and personal possessions make an enormous difference to how quickly a resident settles in. We ask only that items brought in comply with basic fire safety requirements (our team will guide you) and that rooms are not overcrowded for safe movement. Many residents bring their favourite armchair, lamps, and a lifetime of photographs.

Heritage House has trained nursing staff on duty 24 hours a day, seven days a week. In the event of a medical emergency, our nurses respond immediately and initiate appropriate care. If hospitalisation is required, we coordinate with Memorial Health University Medical Center in Savannah. Families are contacted immediately in any emergency. We have clear emergency protocols and our team drills on these regularly.

Heritage House is frequently at or near full capacity, and we do maintain a waiting list for most care levels. We encourage families to enquire as early as possible, even if a move is not imminent. Being on our waiting list carries no obligation. Respite care placements are sometimes available at shorter notice — do call us to discuss your timeline and we will do everything we can to assist.

Yes — our Respite Care programme accommodates stays from a minimum of three days to a maximum of twelve weeks, subject to availability. Respite residents receive full care assessment, a personalised care plan, and access to all meals, activities, and services exactly as long-term residents do. Many families begin with a respite stay to help their loved one — and themselves — experience Heritage House before committing to a permanent move.

We keep families informed through multiple channels: our Family Portal (daily updates online), direct telephone access to your loved one's key worker, formal quarterly care conferences, and any time there is a change in health or wellbeing. We also have an open-door policy for visiting — you can see for yourself at any time. We believe the best communication is honest, prompt, and proactive.